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Program Terms and Conditions

Effective Date: 29 January 2020

1. Introduction

  • 1.1. These Program Terms and Conditions (Terms) govern the use of and membership to the Viking Cruises ‘Rewards by Viking’ program (Program).
  • 1.2. These Terms are effective from the ‘Effective Date’ shown above and may be amended from time to time by us at our sole direction by publishing the amended terms on this Website.
  • 1.3. Our failure to enforce a particular term or condition does not constitute a waiver of that term or condition.

2. Acknowledgment and acceptance of the Terms

  • 2.1. In these Terms ‘you’ or your’ is a reference to a person interested in joining the Program, an Eligible Consultant or a Registered Consultant; and ‘our’ or ‘us’ is a reference to Viking Cruises.
  • 2.2. Through your use of the Program you acknowledge that you have read, understood and accept these Terms and you agree to be bound by them. Should you object to any of these Terms (including any subsequent amendments) you must immediately discontinue use of the Program, including the Website.
  • 2.3. Your participation in, and use of, the Program is contingent on compliance with the Terms and all relevant Viking Cruises policies.

3. Definitions

  • In these Terms, unless the contrary intention appears:
    Accepted Payment Card means a credit card, charge card or such other form of payment card approved by Accumulate from time to time.
    Accumulate means Accumulate Loyalty Services Pty Ltd ABN 38 085 529 979, trading as O.C. Tanner | Accumulate.
    Agent or Agency means a travel agency with a business purpose being to sell travel arrangements to customers, is an approved partner selling select Viking Cruises products and has agreed to permit its staff to participate in this Program.
    Service Centre means the service centre operated by Accumulate to support Registered Consultants.
    Eligible Consultant has the meaning given to it in clause 9.1.
    Member ID means the unique user name created by each Registered Consultant during registration, comprising the prefix ‘V’ followed by the Registered Consultant’s mobile telephone number (for example – V0413064344) that is required to access the Program.
    Point means a point available for award to a Registered Consultant for selling Viking Cruises products, in accordance with these Terms and Conditions. Points can be redeemed to obtain a Reward. For clarity, Points are not Qantas Points.
    Points Plus Pay means the function that permits a Reward to be redeemed with a combination of Points and monetary payment with an Accepted Payment Card.
    Program means the Viking Cruises ‘Rewards by Viking’ incentive program. The Program comprises the Website, the Program functionality, Service Centre and all related services.
    Registered Consultant has the meaning given to it in clause 9.2.
    Reward means any merchandise, gift card, voucher or Qantas Points that may be obtained by redeeming Points or Points Plus Pay, when enabled, through the Program.
    Qantas Points means the frequent flyer points granted pursuant to the Qantas Airways Limited ‘Qantas Frequent Flyer Terms and Conditions’.
    Viking Cruises means Viking River Cruises Australia Pty. Ltd. ABN 81 131 274 372 and its associated entities as defined by the Corporations Act 2001 (Cth).
    Website means the website through which the Program is accessed at https://a2.accumulate.com.au/rewardsbyviking.
    Website and Reward Terms and Conditions is defined at clause 13.

4. Earning Points

  • 4.1. From the date of registration for the Program each Registered Consultant can earn Points for selling Viking Cruises products, as specified in clause 4.2 of these Terms and elsewhere from time to time as advised by Viking Cruises.
  • 4.2. To earn Points for selling Viking Cruises products, Registered Consultants must:
    • a) be registered with ‘Rewards by Viking’ at the time of booking the cruise; and
    • b) make sure their unique Member ID is included in the booking.
  • 4.3. Refer to the Frequently Asked Questions (FAQs) document in Program for the latest information on the rate of Points earnings. Please note, Points will only be awarded for bookings made directly with Viking Cruises and will be based on nett cruise revenue (not gross).
  • 4.4. Points are not earned by Registered Consultants for:
    • a) any bookings made prior to the date of registration in the Program;
    • b) charter cruises; or
    • c) bookings requiring re-issue in their entirety (for clarity, Points will be awarded on prime bookings only.)
  • 4.5. Points earning will not be backdated or credited to Registered Consultants if the Member ID has not been entered in the booking.
  • 4.6. Registered Consultants have 31 days to advise Viking Cruises of any discrepancies in a Member ID entered in the booking. Enquires must be submitted by email to rewardsbyviking@vikingcruises.com.
  • 4.7. Any Points earned must be approved by Viking Cruises prior to allocation to a Registered Consultants account.
  • 4.8. Points will be allocated to the Registered Consultant’s account 12 to 16 business days after the end of the month, after the booking has departed, unless the Points have been earned as part of a promotion offering Points on booking (which may be conducted from time to time).
  • 4.9. Points cannot be allocated to another Registered Consultant.
  • 4.10. Points held by one Registered Consultant cannot be pooled with Points held by any other Registered Consultant.
  • 4.11. Adjustments will be made to your Points balance to reflect:
    • a) Any refund for a Reward made in accordance with the Website and Reward Terms and Conditions;
    • b) Resolution of any Points earning, allocation or redemption issue or dispute; or
    • c) Points expiry (as outlined in clauses 5.1 to 5.2).
  • 4.12. Points remain non-transferable at all times.
  • 4.13. Points cannot be used for any other reward program nor are they refundable, replaceable or transferable for cash or credit.
  • 4.14. You may not award Points to yourself.
  • 4.15. Viking Cruises reserves the right to reverse or cancel any Points credited to Registered Consultants incorrectly, not in accordance with, or in breach of, the Terms at any time without liability.
  • 4.16. The booking details and Points earning may change from time to time, at Viking Cruises’ discretion.
  • 4.17. The Program commenced on 28 November 2018. Viking Cruises reserves the right, in its absolute discretion, to alter, cease to provide or replace this Program in whole, or part, and to vary the Terms, at any time.
  • 4.18. The Program is operated and managed by Accumulate on behalf of Viking Cruises.

5. Points Expiration

  • 5.1. Your Points will expire 36 months after the date they are awarded to you.
  • 5.2. If you cease to meet the criteria of a Registered Consultant you will no longer be eligible to be a member of the Program, your account will be deactivated and all unused Points will expire.

6. Points Redemption for Rewards

  • 6.1. You may redeem your Points at any time for Rewards. Your Points balance must be sufficient for the Reward you wish to acquire.
  • 6.2. You must only use your own Points for Rewards. Viking Cruises will not be accountable if another person uses your account or Points.
  • 6.3. You must not use another Registered Consultant’s account or Points to redeem Rewards.
  • 6.4. Points may not be pooled by Registered Consultants to redeem Rewards.
  • 6.5. The number of Points required to redeem for any Reward may change at any time without notice.
  • 6.6. For select Rewards, you may use the Points Plus Pay functionality (available in Australia only). The Points Plus Pay conditions are as follows:
    • a) A minimum number of Points is required to be redeemed for each Reward, this number, the monetary amount and currency are detailed in the Reward description on the Website.
    • b) Any monetary payment must be made with an Accepted Payment Card and no other form of payment will be accepted (including cheques or cash payments).
    • c) The monetary amount is in Australian Dollars and includes goods and services tax and any Accepted Payment Card service fees, where applicable, both of which will be advised at the time of payment.

7. Rewards

  • 7.1. The catalogue of Rewards on the Website has a range of items available and may include some or all of the following:
    • a) merchandise;
    • b) Qantas Points;
    • c) gift cards and gift vouchers, which are non-cash payment facilities that may be redeemed for goods and, or, services subject to the retailer’s terms and conditions; and
    • d) vouchers, which are pre-payments that may be exchanged for a specified good or service, including experiences, and are subject to the retailer’s terms and conditions.
  • 7.2. The range of Rewards will change from time to time, without notice.
  • 7.3. The ordering and delivery of Rewards is subject to the Website and Reward Terms and Conditions.

8. Program Administration

  • 8.1. We will conduct the following administrative tasks, including but not limited to:
    • a) maintaining Registered Consultant accounts, including name, Agent details and status;
    • b) validate and allocate Points earning; and
    • c) make Points balance adjustments as required.

9. Membership and Responsibilities

  • 9.1. Participation in the Program is open only to:
    • a) individual Australian and New Zealand resident travel consultants, aged 18 years and over, who:
    • b) have access to a current individual e-mail address; and
    • c) whose employer, an Agency, has consented to their participation in the Program; (Eligible Consultants).
  • 9.2. Eligible Consultants must register to participate in the Program (Registered Consultants).
  • 9.3. Participation is not open to:
    • d) employees of wholesaler or consolidator travel businesses; or
    • e) directors, management, employees (and their immediate families) of Viking Cruises.
  • 9.4. Your membership is both personal and non-transferable.
  • 9.5. There are no fees to you for your membership in the Program.
  • 9.6. You are responsible for all activity that occurs in, and through, your member account and advising the Service Centre of any potential misuse of your member account, including:
    • a) all content you include in the Program;
    • b) each order for Rewards, including the accuracy of the details such as the items, quantities and delivery details; or
    • c) maintaining the confidentiality of your own access and security credentials for the Program.
  • 9.7. You must not permit any other person to access your member account, including, but not limited to:
    • a) using the Program; or
    • b) altering your account information.
  • 9.8. If you breach these Terms, the Website and Reward Terms and Conditions, or are otherwise engaged in activity deemed inappropriate or contrary to these Terms or the Website and Reward Terms and Conditions, Viking Cruises may, without notice to you:
    • a) expire your Points;
    • b) cancel or refuse to honour any order for a Reward;
    • c) suspend your access to the Program;
    • d) terminate your access to the Program; and, or
    • e) take appropriate action in accordance with Viking Cruises policies.
  • 9.9. Any expiry of Points or suspension or termination of the Program will be at our absolute discretion. Inappropriate activity includes, but is not limited, to:
    • a) use another Registered Consultant’s account for any unauthorised purpose;
    • b) inappropriate accumulation of Points;
    • c) method of redemption;
    • d) inclusion of content on the Program that is unlawful, defamatory, fraudulent, offensive, objectionable or contrary to a Viking Cruises policy; and
    • e) any other activity deemed by us to be inconsistent with the nature and intent of this Program.

10. Termination of or change to the Program

  • 10.1. We reserve the right, in our absolute discretion, to alter, cease to provide or replace this Program in whole, or part at any time without notice to you.

11. Notices and communication

  • 11.1. The Program uses electronic communication media to send “Program” and “commercial” correspondence to you.
  • 11.2. Program correspondence is associated with the operation and administration of the Program and includes:
    • a) administrative notices;
    • b) Points statements and Points earning promotions/notifications;
    • c) automatic emails, for example password reset and order confirmation; and
    • d) correspondence from the Service Centre, Reward suppliers and couriers. (also called Key Communications in your member account).
  • 11.3. Commercial correspondence is associated with the notification of any Rewards available through the Program and Viking Cruises products, including any Rewards by Viking newsletter, limited time discounts and special offers, competitions, surveys and other exciting news.
  • 11.4. When you register you will select whether you wish to “Opt-in” to receive all communications’ (both Program and commercial correspondence) or “Opt-out” and you will receive the ‘Key Communications only’, which excludes the commercial correspondence.
  • 11.5. After registration you can manage your ability to receive correspondence using:
    • a) the option provided in ‘My Account’, ‘My Profile’ under the heading ‘Communication’ by selecting ‘All Communications’. You may opt-in or opt-out to receiving commercial correspondence using this tool at any time;
    • b) contact the Service Centre; or
    • c) use the opt-out function at the bottom of the commercial correspondence you receive.

12. Privacy Statement

  • 12.1. This privacy statement outlines in general terms how we collect, use and disclose personal information in respect of the Program.
  • 12.2. Information about you contained in the Program may be collected from two sources:
    • a) Information provided by you at the time of registration and during your use of the Program at the variable account information fields. You may insert, alter and remove information. You remain responsible for the accuracy of this information.
    • b) Information provided by Agents and Viking Cruises to validate your eligibility and account details. Such information may only be updated on authority of Viking Cruises.
    • If you consider this information needs to be corrected or updated contact Viking Cruises.
  • 12.3. Personal information is collected about you and others from you by Viking Cruises to provide and improve the Program and services, personalise your experience, verify your identity, communicate with you about your orders, deliveries and member account, send you Program correspondence and commercial correspondence (if you have not unsubscribed to it), provide service support, conduct market research and trend analysis, market goods and services to you, and comply with any legal obligations.
  • 12.4. If you provide the personal information of others to Viking Cruises through the Program it is your responsibility to advise those individuals that you have provided the information to Viking Cruises.
  • 12.5. In addition to the information that you enter on the Program, certain types of data is received and stored when you use the Program website (through cookies) and emails (through tracking images) in order to monitor general usage of, and to improve, the Program.
  • 12.6. If your personal information is not collected (including if you disable cookies) you may not be able to use all of the features of this Program, Website or redeem Points for Rewards.
  • 12.7. The collected personal information may be disclosed to:
    • a) suppliers and third parties that assist in providing and improving goods and services (such as fulfilling and delivery of Rewards, any credit card payment authorisation, identity verification, market research and trend analysis, marketing and promotions, information technology support and service support operations);
    • b) appropriate authorities where fraudulent activity is suspected and others where required by law; and
    • c) Viking Cruises to assist in improving goods and services and determine that the Program is meeting the Viking Cruises’ objectives.
  • 12.8. Personal information may be disclosed, used and stored globally for the purposes of providing the Program, Rewards and all related goods and services. Any email used to deliver the Program and services may be transmitted and stored in various locations overseas.
  • 12.9. The Viking Cruises ‘Privacy Policy’ contains more information and also how you can seek access to, and correction of, your personal information held by Viking Cruises. It also explains how you can complain about a breach of your privacy and how your complaint will be dealt with.
  • 12.10. The Accumulate ‘Privacy Policy’ contains more information and also how you can seek access to, and correction of, your personal information held by Accumulate. It also explains how you can complain about a breach of your privacy and how your complaint will be dealt with.

13. Website and Reward Terms and Conditions

  • 13.1. The Website and Reward Terms and Conditions incorporate the following:
    • a) the Website terms of use, which govern your use of this Website; and
    • b) the Reward terms and condition, which govern the acquisition of any Rewards.
  • 13.2. Click here to access the Website and Reward Terms and Conditions.

14. Taxation

  • 14.1. Points and, or, any Rewards may be subject to personal income or other tax assessment.
  • 14.2. You will be personally liable for any and all costs, taxes, GST, charges, claims or liabilities of whatever nature arising from the provision or availability of Points and any Reward.
  • 14.3. Due to possible fringe benefits tax implications each Registered Consultant is responsible for receiving their employer’s approval to participate in the Program. Acceptance of this condition is acknowledged by the Registered Consultant supplying their Membership ID as part of the program registration process.
  • 14.4. Viking Cruises accepts no responsibility for fringe benefits tax or other taxation implications arising from or in connection with the Program. Any Fringe Benefit tax implications are the responsibility of the Agency.
  • 14.5. Should you require any further assistance in this matter please contact your tax advisor.

15. Contact Information

  • 15.1. For all enquiries regarding Points earning please contact the Program Administrator directly by email to: rewardsbyviking@vikingcruises.com
  • 15.2. For all enquiries regarding the Program, an order or a Reward please contact the Service Centre by the following:
    • a) email to:rewardsbyviking@accumulate.com.au
    • b) written correspondence to:
      Viking Cruises – Rewards by Viking
      c/o Accumulate Loyalty Services Pty Ltd
      PO Box 555, Port Melbourne,
      Victoria, 3207, AUSTRALIA