TERMS AND CONDITIONS – REWARDS BY VIKING PROGRAM

Effective Date: 29 November 2018.

1. Introduction

  • 1.1 The ‘Rewards by Viking’ program rewards Registered Consultants from Viking Cruises partners for selling Viking Cruises products.
  • 1.2 These Terms and Conditions govern the operation, use of and membership to the Program. They are intended to protect both Registered Consultants and Viking Cruises .
  • 1.3 Every Registered Consultant is subject to these Terms and Conditions
  • 1.4 These Terms and Conditions are effective from the ‘Effective Date’ shown above and may be amended from time to time by Viking Cruises in its sole direction by publishing the amended terms on the Website.
  • 1.5 Viking Cruises ’ failure to enforce a particular term or condition does not constitute a waiver of that term or condition.
  • 1.6 Viking Cruises reserves the right, in its absolute discretion, to alter, cease to provide or replace this Program in whole, or part, and to vary the Terms, at any time.
  • 1.7 The on-line elements of the Program, including the Website, are operated and managed by Accumulate.

2. Acknowledgment and acceptance of the Terms and Conditions

  • 2.1 In these Terms and Conditions ‘you’ or your’ is a reference to a Registered Consultant; and ‘our’ or ‘us’ is a reference to Viking Cruises .
  • 2.2 Through your use of the Program you acknowledge that you have read, understood and accept these Terms and Conditions and you agree to be bound by them. Should you object to any of these Terms (including any subsequent amendments) you must immediately discontinue use of the Program, including the Website.
  • 2.3 Your participation in, and use of, the Program is contingent on compliance with the Terms and Conditions and all relevant Viking Cruises policies, including but not limited to the Viking Cruises Privacy Policy.

3. Definitions

  • In these Terms and Conditions unless the context otherwise requires:
    Accepted Payment Card’ means a VISA, MasterCard or American Express credit or charge card, or such other form of card payment as approved by Accumulate from time to time.
    Accumulate’ means Accumulate Loyalty Services Pty Ltd ABN 38 085 529 979. select Viking Cruises products and has agreed to participate in this Program.
    Completed Booking’ has the meaning given to it in clause 4.2.
    Commercial Communication’ has the meaning given to it in clause 10.3
    Eligible Consultant’ has the meaning given to it in clause 7.1.
    Frequent Flyer’ means a member of the ‘Qantas Frequent Flyer Program’.
    Incentive Period’ means the defined period of time in which points can be earned by Eligible Consultants for Eligible Flights
    'Member ID’ means the unique user name created by each Registered Consultant during registration, comprising the prefix ‘QF’ followed by the Registered Consultant’s mobile telephone number (for example – QF0413064344) that is required to access the Program.
    One-way Journey’ means a flight itinerary where a customer has booked, from a point of sale in Australia, a flight in one direction only to their nominated destination.
    Point’ means a point available for award to a Registered Consultant for selling designated Viking Cruises products, in accordance with these Terms and Conditions. Points can be redeemed to obtain a Reward. For clarity, Points are not Qantas Points.
    Points Plus Pay’ means the function that permits a Reward to be redeemed with a combination of Points and monetary payment with an Accepted Payment Card.
    Program’ means the ‘Rewards by Viking’ incentive program. The Program comprises the Website, the Program functionality, Service Centre and all related services.
    Program Communication’ has the meaning given to it in clause 10.2
    Travellers Choice’ means Travellers Choice Limited ABN 59 138 565 067
    Qantas Points’ means the frequent flyer points granted in accordance with the Qantas Airways Limited Qantas Frequent Flyer Program and the ‘Qantas Frequent Flyer Terms and Conditions’.
    'Registered Consultant' means an Eligible Consultant who has successfully registered for the Program in accordance with clause 7.
    Reward’ means any merchandise, gift card, voucher, donation or Qantas Points that can be obtained by redeeming Points or by using Points Plus Pay, when enabled, through the Program.
    Service Centre’ means the service centre operated by Accumulate to support member enquires relating to the redemption and supply of Rewards.
    'Terms and Conditions' means these Rewards by Viking Terms and Conditions, as amended from time to time.
    Website’ means the website through which the Program is accessed at a2.accumulate.com.au/rewardsbyviking.
    Website and Reward Terms and Conditions’ is defined at clause 12.

4. Program Operating Framework

    Earning Points

  • 4.1 From the date of registration for the Program each Registered Consultant can earn Points for selling select Viking Cruises products during Incentive Periods, as specified in clause 4.2 of these Terms and Conditions, or elsewhere from time to time.
  • 4.2 To earn Points for selling select Viking Cruises products during Incentive Periods, Registered Consultants must:
    • a)  ; and
    • e) Include their unique Member ID in the OSI when prompted on ticketing (together, a ‘Completed Booking’)
  • 4.3 Points earned for Completed Bookings can be earned at the rate specified in the Rewards by Viking Earning points (included it the Frequently Asked Questions section of the Website).
  • 4.4 Points are not earned by Registered Consultants for:
    • a) Any bookings made prior to the date of registration in the Program.
    • b) Free tickets, 
    • 4.5 Points earning will not be backdated or credited to Registered Consultants if the Viking Cruises Booking Reference and Member ID have not been entered in the booking at time of ticketing.
  • 4.6 Registered Consultants have 31 days to advise Viking Cruises of any discrepancies in a Member ID entered in the booking at time of ticketing. Enquires must be submitted by email to rewardsbyviking@vikingcruises.com.
  • 4.7 Points cannot be pooled or allocated to another Registered Consultant.
  • 4.8 If more than one Member ID is entered at time of ticketing the first Member ID listed will be entitled to earn Points.
  • 4.9 Any Points earned must be approved by Viking Cruises prior to allocation to a Registered Consultants account.
  • 4.10 Points will be allocated to the Registered Consultant’s account 7-14 business days after the conclusion of an incentive period.
  • 4.11 Points held by one Registered Consultant cannot be pooled with Points held by any other Registered Consultant.
  • 4.12 Adjustments will be made to your Points balance to reflect:
    • a) A cancelled Completed Booking - if a Completed Booking is subsequently cancelled, refunded or returned then Viking Cruises may cancel or deduct any Points that were earned in relation to that booking;
    • b) Any refund for a Reward made in accordance with the Website and Reward Terms and Conditions;
    • c) Resolution of any Points earning, allocation or redemption issue or dispute; or
    • d) Points expiry (as outlined in clauses 4.17 to 4.21).
  • 4.13 Points remain non-transferable at all times.
  • 4.14 Points cannot be used for any other reward program nor are they refundable, replaceable or transferable for cash or credit.
  • 4.15 You may not award Points to yourself.
  • 4.16 Viking Cruises reserves the right to reverse or cancel any Points credited to Registered Consultants incorrectly, not in accordance with, or in breach of, the Terms and Conditions at any time without liability.
  • 4.17 The booking details which form Eligbility Criteria, as defined in Clause 3, may change from time to time, at Viking Cruises’ discretion.
  • Points Expiry

  • 4.18 Points are valid for redemption for Rewards until they are expired.
  • 4.19 Any Points that have not been redeemed for a Reward will expire 12 months after the date they are allocated to your account. This will occur on the first day of the 13th month after which Points have been allocated.
  • 4.20 Points will not be re-credited to you once they have expired.
  • 4.21 If you cease to meet the criteria of a Registered Consultant you will no longer be eligible to be a member of the Program, your account will be deactivated and any unused Points in your account will expire.

5. Redeeming Points for Rewards

    Redeeming Rewards

  • 5.1 You may redeem your Points for Rewards. Your Points balance must be sufficient for the Reward you wish to acquire.
  • 5.2 You must only use your own Points for Rewards. Viking Cruises will not be accountable if another person uses your account or Points.
  • 5.3 You must not use another Member’s account or Points to redeem Rewards.
  • 5.4 Points may not be pooled by Members to redeem Rewards.
  • 5.5 The number of Points required to redeem for any Reward may change at any time without notice.
  • 5.6 For select Rewards, you may use the Points Plus Pay functionality. The Points Plus Pay conditions are as follows:
    • a) A minimum number of Points is required to be redeemed for each Reward, this number, the monetary amount and currency are detailed in the Reward description on the Website.
    • b) Any monetary payment must be made with an Accepted Payment Card and no other form of payment will be accepted (including cheques or cash payments).
  • Rewards

  • 5.7 The catalogue of Rewards on the Website has a range of items available and may include some or all of the following:
    • a) merchandise;
    • b) gift cards and gift vouchers, which are non-cash payment facilities that may be redeemed for goods and, or, services subject to the retailer’s terms and conditions;
    • c) vouchers, which are pre-payments that may be exchanged for a specified good or service, including experiences, and are subject to the retailer’s terms and conditions; and
    • d) Qantas Points.
  • 5.8 The ordering and delivery of Rewards is subject to the Website and Reward Terms and Conditions.

6. Program Administration

  • 6.1 We will conduct the following administrative tasks, including but not limited to:
    • a) maintaining Registered Consultant accounts, including name, Agent details and status;
    • b) validate and allocate Points earning; and
    • c) make Points balance adjustments as required.

7. Membership and Responsibilities

    Eligibility

  • 7.1 Subject to clause 7.2, participation in the Program is open only to:
    • a) individual Australian resident travel consultants, aged 18 years and over, who:
      • are employed by an agency that is a member of the Helloworld Travel Network or Travellers Choice in Australia; and
      • have access to a current individual e-mail address; and
    • b) whose employer, an Agency, has consented to their participation in the Program, (‘Eligible Consultants’). Eligible Consultants must register to participate in the Program.
  • 7.2 Participation is not open to:
    • a) employees of wholesaler or consolidator travel businesses;
    • b) directors, management, employees (and their immediate families) of Viking Cruises; or
    • c) registered travel companions of any Viking Cruises employees for the purposes of Viking Cruises staff travel benefits.
  • Registration

  • 7.3 There are no fees to you to register to use the Program.
  • 7.4 To register:
    • a) complete the online Program registration details and accept the Terms and Conditions that govern the use of the Program; and
    • b) once registration is complete Eligible Consultants are referred to as Registered Consultants.
  • 7.5 You may only register once in the Program. After registration a Program account will be automatically created for you. It is your responsibility to ensure the correct details are entered at the time of registration, noting:
    • a) You will be required to create a unique 12-character Member ID, beginning with QF and followed by your current mobile number. It will be validated at the time of registration to ensure there are no duplications.
    • b) Your Member ID, along with your first and last name and Agency IATA code will be used for security, tracking and fulfillment purposes.
    • c) You must ensure you provide the correct IATA number at time of registration and that it is registered with the Helloworld or Travellers Choice travel network as it will be used to determine your eligibility to earn points during incentive periods and other offerings.
    • d) E-mail address may also be used to determine your eligibility for promotions and other offerings. Membership
  • 7.6 You are responsible for all activity that occurs in, and through, your Program account and advising the Service Centre of any potential misuse of your Program account, including:
    • a) all content you include in the Program;
    • b) each order for Rewards, including the accuracy of the details such as the items, quantities and delivery details; or
    • c) maintaining the confidentiality of your own Program access and the security credentials (Member ID and password).
  • 7.7 You must not permit any other person to access your Program account, including, but not limited to:
    • a) using the Program; or;
    • b) altering your account information.
  • 7.8 When using the Program you must not:
    • a) abuse or misuse Program accorded to the Registered Consultant as a result of or in connection with participation in Program;
    • b) act in any way which is likely to be detrimental to the interests of Viking Cruises or the Program;
    • c) supply or attempt to supply any false or misleading information, or make any misrepresentation to Viking Cruises;
    • d) act in any way which in Viking Cruises' reasonable opinion breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions.
  • 7.9 In respect to Point earning, you:
    • a) are responsible for ensuring that Points are properly credited to your Program account. Viking Cruises reserves the right to require proof of earning from the Registered Consultant, including but not limited to copies of e-tickets issued for Completed Bookings;
    • b) must notify Viking Cruises of any discrepancies in relation to Points allocated to your account within 31 days of the Completed Booking. No requests for amendments will be accepted after this period has expired;
    • c) must not mislead customers in relation to Eligible Flights and must provide all necessary information for the customer to make their selection of airline and flights(s); and
  • 7.10 If, in Viking Cruises' reasonable opinion, you breach these Terms and Conditions, the Website and Reward Terms and Conditions, or otherwise engage in activity deemed inappropriate or contrary to these Terms and Conditions or the Website and Reward Terms and Conditions, whether intentionally or otherwise, Viking Cruises may, at its sole discretion and without any liability, without notice to you do any one or more of the following:
    • a) reverse, cancel or expire any or all of your Points;
    • b) cancel or refuse to honour any order for a Reward that have been redeemed by or provided a Registered Consultant;
    • c) suspend your access to the Program;
    • d) terminate your access to and participation in the Program.
  • 7.11 Any action taken by Viking Cruises under clause 7.10 will be at our absolute discretion. Inappropriate activity includes, but is not limited, to:
    • a) use another Member’s account for any unauthorised purpose;
    • b) inappropriate accumulation of Points;
    • c) method of redemption;
    • d) inclusion of content on the Program that is unlawful, defamatory, fraudulent, offensive, objectionable or contrary to a Viking Cruises Trade policy; and
    • e) any other activity deemed by us to be inconsistent with the nature and intent of this Program.
  • 7.12 In the event of any action taken by Viking Cruises under this clause, subject to applicable laws, Viking Cruises will not be liable for any loss or damage whatsoever suffered by any person as a result of or in connection with such action.

8. Taxation

  • 8.1 Points and, or, any Rewards may be subject to personal income or other tax assessment.
  • 8.2 You will be personally liable for any and all costs, taxes, GST, charges, claims or liabilities of whatever nature arising from the provision or availability of Points and any Reward.
  • 8.3 Due to possible fringe benefits tax implications each Registered Consultant is responsible for receiving their employer’s approval to participate in the Program. Acceptance of this condition is acknowledged by the Registered Consultant supplying their Membership ID as part of the program registration process.
  • 8.4 Viking Cruises accepts no responsibility for fringe benefits tax or other taxation implications arising from or in connection with the Program. Any Fringe Benefit tax implications are the responsibility of the Agency.

9. Changes, Suspension or Termination of the Program

  • 9.1 Viking Cruises gives no warranty as to the continuing access to the Program.
  • 9.2 We reserve the right, in our absolute discretion, to alter (whether material or otherwise), suspend or cease to provide or replace this Program and the Terms and Conditions in whole, or part at any time without notice to you.
  • 9.3 The catalogue of Rewards will change from time to time. Viking Cruises does not guarantee the continued availability of any specific Reward, the range or types of Rewards offered.
  • 9.4 If Viking Cruises terminates or suspends the Program, it will use best endeavours to provide notice to Registered Consultants. Viking Cruises will suspend Points earning but permit those Registered Consultants who participated in the program to redeem Points for Rewards for a limited period.
  • 9.5 Subject to applicable laws, Viking Cruises will not be liable for any loss or damage whatsoever suffered by any Registered Consultant as a result of or in connection with such termination, suspension or cancellation.

10. Communication

  • 10.1 The Program uses electronic communication media to send “Program” and “commercial” correspondence to you.
  • 10.2 Program correspondence is associated with the operation and administration of the Program and includes:
    • a) administrative notices;
    • b) automated process emails, for example password reset and order confirmation; and
    • c) correspondence from the Service Centre, Reward suppliers and couriers.
    By participating in the Program you agree to receive Program correspondence.
  • 10.3 Commercial correspondence is associated with the notification of any Rewards available through the Program, including any limited offers regarding Rewards.
  • 10.4 When you register you will select whether you wish to Opt-in to receive both Program and Commercial correspondence, or, ‘Opt-out’, which excludes the commercial correspondence.
  • 10.5 After registration you can manage your ability to receive commercial correspondence using the option provided in ‘My Account’, ‘My Profile’ under the heading ‘Communication’ by selecting ‘Opt-in’. Or you may opt-in or opt-out to receiving commercial correspondence using this tool at any time.

11. Privacy Statement

  • 11.1 This privacy statement outlines, in general terms how we collect, use and disclose personal information in respect of the Program.
  • 11.2 Information about you contained in the Program may be collected from two sources:
    • a) Information provided by you at the time of registration and during your use of the Program at the variable account information fields. You may insert, alter and remove information. You remain responsible for the accuracy of this information.
    • b) Information provided by Agents and Viking Cruises to validate your eligibility and account details. Such information may only be updated on authority of Viking Cruises.
    If you consider this information needs to be corrected or updated contact your human resources representative.
  • 11.3 Personal information is collected about you and others from you by Viking Cruises to provide and improve the Program and services, personalise your experience, verify your identity, communicate with you about your orders, deliveries and membership account, send you Program correspondence and commercial correspondence (if you have not unsubscribed to it), provide service support, conduct marketing, market research and trend analysis, market goods and services to you, and comply with any legal obligations, including taxation related reporting.
  • 11.4 If you provide the personal information of others to Viking Cruises it is your responsibility to advise those individuals that you have provided the information to Viking Cruises.
  • 11.5 In addition to the information that you enter on the Program, certain types of information is received and stored through cookies.
  • 11.6 If your personal information is not collected (including if you disable cookies) you may not be able to use all of the services and features of this Program, Website or redeem Rewards.
  • 11.7 This information may be transferred to or from Australia for these purposes.
  • 11.8 The collected personal information may be disclosed to:
    • a) Suppliers and third parties that assist in providing and improving goods and services (such as fulfilling and delivery of Rewards, any credit card payment authorisation, identity verification, market research and trend analysis, marketing and promotions, information technology support and service support operations);
    • b) Appropriate authorities where fraudulent activity is suspected and others where required by law; and Viking Cruises to assist in improving goods and services and determine that the Program is meeting the Viking Cruises' objectives.
  • 11.9 The Viking Cruises ‘Privacy Policy’ contains more information and also how you can seek access to, and correction of, your personal information held by Viking Cruises. It also explains how you can complain about a breach of your privacy and how your complaint will be dealt with.
  • 11.10 The Accumulate ‘Privacy Policy’ contains more information and also how you can seek access to, and correction of, your personal information held by Accumulate. It also explains how you can complain about a breach of your privacy and how your complaint will be dealt with.

12. Website and Reward Terms and Conditions

  • 12.1 The Website and Reward Terms and Conditions incorporate the following:
    • a) the Website terms of use, which govern your use of this Website; and
    • b) the Reward terms and conditions, which govern the acquisition of any Rewards.
  • 12.2 Click here to access the Website and Reward Terms and Conditions.

13. Contact Information

  • 13.1 For all enquiries regarding Points earning please contact the Program Administrator directly by email to: rewardsbyviking@vikingcruises.com
  • 13.2 For all other enquiries regarding the Program, an order or a Reward please contact the Service Centre by the following: Email to: rewardsbyviking@accumulate.com.au Written correspondence to:
    Rewards by Viking
    c/o Accumulate Loyalty Services Pty Ltd
    PO Box 555, Port Melbourne VIC 3207 Telephone to:
    1300 135 415 (from within Australia); or
    +61 3 8645 6400 (from outside Australia)

14. General

  • 14.1 Interpretation: In these Terms and Conditions, unless the contrary intention appears:
    • a) the singular includes the plural and vice versa;
    • b) dollars or '$' means Australian dollars;
    • c) unless otherwise stated, all dollar amounts include any applicable GST;
    • d) dates or times are Universal Time Code (or GMT) dates or times; and
    • e) a reference to 'include' or 'including' means 'including but not limited to'.
  • 14.2 Rights: Nothing in these Terms and Conditions affects any rights Registered Consultants may have and that by law cannot be excluded, including under the Competition and Consumer Act 2010 and under State and Territory consumer protection legislation.
  • 14.3 Exclusion of Liability: To the extent permitted by law, Viking Cruises will not be liable for any loss, damage or injury suffered (including but not limited to direct, indirect and consequential losses) as a result of or in connection with Program, Points, Qantas Points or any Reward provided to a Registered Consultant or other persons.
  • 14.4 Governing Law: These Terms and Conditions and Program are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or the Program each Registered Consultant submits to the non-exclusive jurisdiction of the State of New South Wales.